The Importance of Regular Commercial Dishwasher Servicing

Posted by Ollie Nelson on

In the fast-paced world of hospitality, commercial dishwashers and glasswashers are essential. Their performance can make or break the efficiency of a kitchen. Here, we'll explore why commercial dishwasher repair and maintenance isn't just an option; it's a necessity.

The Benefits of Regular Maintenance

Improved Performance

When it comes to the rigorous demands of a busy kitchen, having a machine that operates at its best is crucial. This is where routine servicing steps in. Consistently maintaining your commercial dishwasher and glass washer not only keeps them running but elevates their performance to peak levels. A well-maintained machine offers:

  • Enhanced Cleaning Results - regular servicing ensures key components are clean and functioning properly, which leads to better cleaning outcomes.
  • Energy Savings - regular checks help identify and rectify issues that may cause your machine to consume more electricity or water than it should. Keeping it in top condition maximises energy efficiency, which translates into lower running costs.

Reduced Risk of Breakdowns

In an industry where every second counts, the last thing you need is an unexpected breakdown. Unplanned downtime can result in operational hiccups, unhappy customers, and ultimately, lost revenue. Investing in regular maintenance minimises unexpected failures, contributing to:

  • Lower Downtime – regular servicing allows for the early detection of potential issues that could lead to a complete machine breakdown. By addressing these problems before they escalate, you can significantly reduce the amount of time your machine is out of service.
  • Reduced Repair Costs – regular maintenance helps you nip potential issues in the bud, reducing the need for emergency repairs or part replacements. In the long term, this approach is more cost-effective, as it lessens the likelihood of incurring substantial repair bills.
  • Operational Reliability – regular maintenance ensures that your machine operates consistently well, building the confidence of your staff, who can operate more efficiently knowing they have dependable equipment, and your customers, who will appreciate the consistently high level of service.

Longer Equipment Life

Commercial dishwashers and glasswashers are significant investments for any business in the hospitality sector. These are not appliances you want to replace frequently. Regular maintenance doesn't just keep your machine running smoothly in the short term; it also significantly extends their lifespan, offering several long-term benefits:

  • Less Wear and Tear – just like a car needs regular oil changes to keep its engine running smoothly, your commercial dishwasher and glass washer require routine check-ups to minimise wear and tear. Regular maintenance ensures that all parts are lubricated, aligned, and functioning as they should.
  • Higher Resale Value – should you ever choose to upgrade or sell your machine regular service records can serve as a testament to the machine's excellent condition. This can significantly increase its resale value.
  • Sustainability Benefits – in today's eco-conscious world, sustainability is more important than ever. By extending the life of your machine through regular upkeep, you're reducing the need for new appliances and thus minimising your carbon footprint.

Maintenance Frequency Recommendations

Suggested Intervals

Determining how often your commercial dishwasher or glasswasher should be serviced is crucial for keeping them in optimal condition. While general guidelines exist, the specific demands of your operation might necessitate a more customised approach. Here's what you need to know:

  • Routine Bi-Annual Checks - Industry standards generally recommend servicing your machines every six months. These bi-annual checks serve as comprehensive assessments, covering everything from minor adjustments to more significant overhauls.
  • High-Usage Schedule Adjustments - if your establishment sees high volumes of dishes and glassware, the wear and tear on your machines will be considerably more significant. In such cases, Nelson offers the flexibility to adjust your maintenance schedule to more frequent intervals to ensure your machine receives the required care.
  • Seasonal Maintenance Options - seasonal fluctuations can also influence the servicing needs of your machine. For instance, if your business experiences higher footfall during the summer months, a pre-season check can prepare your machines for the increased workload.

What Does Maintenance Involve?

The Servicing Process

Understanding what goes on during a standard service appointment can help you appreciate the importance of planned maintenance. It's not just about identifying problems; it's about proactive care that keeps your machines in optimal condition. Here's a closer look at our servicing process:

Initial Inspection

Our engineers will check all major components, including pump motors, water softening systems, water jets, filters and electrical connections. This initial assessment helps identify any existing or potential issues that may need immediate attention.

Thorough Cleaning and Calibration

Post-inspection, the machine undergoes a thorough cleaning process. Scale build-up, grease, and other residues are removed to ensure that the machine operates efficiently. The service also includes calibration, where settings like water temperature and cycle duration are checked and adjusted to meet industry standards.

Part Replacements, if Needed

One of the advantages of regular maintenance is the timely identification of worn or faulty parts that need replacement. Catching these issues early on can prevent more serious problems down the line. If any parts are found to be in subpar condition, they can be replaced immediately, with your approval, to ensure that the machine continues to operate efficiently.

Final Quality Tests

The last step of the servicing process involves running a series of quality tests to confirm that all components are working as they should. This includes cycle tests and performance evaluations to ensure that the machine meets or exceeds all operational benchmarks.

Book Now for expert servicing by Nelson’s dedicated engineering team.

Everyday Care Tips

End-of-Day Maintenance

Your machine works hard every day, and while professional servicing is essential, daily care plays an equally, if not more, significant role in its longevity and functionality. In our Commercial Dishwasher and Glasswasher Cleaning and Maintenance Guides we outline the correct procedures to follow to ensure your machine is maintained correctly.

Read: Glasswasher Cleaning & Maintenance Guide

These daily tasks may seem simple, but their impact is substantial. Integrating them into your end-of-day routine can go a long way in extending the lifespan and maintaining the efficiency of your commercial dishwasher or glasswasher.


Investing in regular and consistent commercial dishwasher and glass washer servicing is not just a smart choice—it's a non-negotiable requirement for any business that prioritizes efficiency, quality, and customer satisfaction.

Don't compromise on quality or efficiency- make maintenance a priority today. Contact Us today to book a service or enquire about our maintenance packages.

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