CAREERS AT NELSON

Welcome to the careers page of Nelson Dish & Glasswashing Machines. As a premier supplier of commercial dishwashing and glasswashing machines to the UK's hospitality sector, we are on the lookout for dedicated professionals to join our team in the areas of sales, service, engineering, and support. At Nelson, each member plays a crucial role in upholding our commitment to exceptional service, innovative solutions, and unwavering customer satisfaction. Whether you're a seasoned professional or just starting out in your career, we welcome you to explore the opportunities available at Nelson Dish & Glasswashing Machines.

 Customer Support Administrator

Job Summary:

We are seeking a confident and customer-focused Customer Support Administrator to join our team. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and assisting in the smooth operation of our service team. Your strong communication skills, professional telephone manner, and computer literacy will be essential in ensuring our clients receive the best support.

Key Responsibilities:

1. Field Service Management: Manage customer accounts on our service platform. This includes updating contact details, raising reactive and planned maintenance jobs, scheduling tasks in line with our Service Level Agreements (SLAs), and tracking and following up on jobs requiring additional work.
2. Administrative Support: Provide efficient administrative support to both clients and colleagues. This will involve creating and preparing various documents, including quotations, invoices, and job sheets.
3. Collaborative Assistance: Work closely with the Service Support Manager and fellow Service Support Administrators to uphold our commitment to high-level customer service.
4. Helpdesk Support: Be readily available to meet the diverse needs of our clients, offering timely and helpful assistance to resolve any inquiries or issues they may have.
5. Tailored Recommendations: Customise recommendations and advice to suit the individual needs of each client, ensuring personalised and effective solutions.
6. Client Relationship Building: Cultivate strong rapport with our clients, fostering lasting relationships to enhance customer satisfaction and loyalty.

Required Skills and Qualifications:

• Excellent communication skills and a professional telephone manner.
• Proficiency in computer literacy and experience with standard office software.
• Strong organisational abilities with acute attention to detail.
• Customer-oriented mindset, dedicated to providing exceptional service.
• Ability to work collaboratively in a team environment.
• Prior experience in a customer service or administrative role is preferred

If you're ready to take the next step in your career and want to join the Nelson team, contact us by emailing your CV to careers@nelsonwash.co.uk