Installation & Delivery

How can I contact you? 

If you have any questions or need any assistance, you can call on 020 8993 6199 or email us at office@nelsonwash.co.uk

How fast will I receive my order? 

Once we have received your order, we will contact you to arrange a suitable time and date for delivery/installation and ask some questions to make sure you have purchased the correct machine. 

How can I track my order? 

All commercial dishwashers and glasswashers are delivered/installed by our own engineers, so we always have full visibility over the location of your order. If you’d like to know the status of your order, you can contact our support team for an update.

Can I cancel my order? 

You are entitled to cancel your order within 7 days without giving any reason for doing so.


In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:


By email: office@nelsonwash.co.uk


By visiting this page on our website: https://nelsonwashonline.co.uk/pages/contact-us


By phone number: 020 8993 6199


If I cancel my order, how fast will I be reimbursed?


We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


In order for the refund to be processed, the goods must be eligible for return in accordance with our ‘Conditions for Return’ detailed in our Refund Policy.