Support

We care for your machine as much as you

We feel that our relationship with you goes beyond helping choose the right machine, which is why your journey with Nelsons doesn’t end at the point of installation.  With a full parts and labour warranty, and ongoing service support, you are buying more than just uncompromising performance.

Installation

Your first encounter with our engineering team will be on the day we arrive to install your new commercial dishwasher or glasswasher.  After installing and thoroughly testing your new machine, the engineer will remain on hand to fully familiarise you and your staff with all the functions and standard maintenance procedures, as well as to answer any questions you may have. This attention to detail not only ensures that you receive the best level of service from our installation team, but also helps ensure that your machine will function at its best for years to come.

Here to support your needs

Following installation, you will be pleased to know that when our engineering team leaves your site, they are only ever a phone call or email away. It is not only faults which we can support you with - if you have any questions regarding the operation or performance of your warewasher, or require any additional staff training, our help desk and engineering team are always on hand.

Dont worry - help is always at hand

Rapid service response is our number-one priority with every call we receive. Our vehicles are equipped with sufficient parts to make almost any repair within a single call out. In the unlikely event that a fault or breakdown occurs with your warewasher then you will be pleased to know that our team of in-house engineers fix machines on the initial visit 97% of the time.

Complete Peace of Mind

To extend your peace of mind we also offer extended warranties and tailor-made maintenance contracts on all our commercial dishwashers and glasswashers. Simply contact our service helpline for more information.