Country Inns, now a successful chain with seven unique pubs, is well-known for its quintessentially English experience. Expect warm, crackling fires, character-filled corners, and beamed ceilings that whisk you back in time. The food is a delightful mix of traditional favourites served with a contemporary flair.
Back in 2007, Debbie and Duane Lewis acquired their first pub, the 17th-century New Forest Inn. They've since expanded their portfolio by adding six more pubs, each distinctly different but with one common feature – a Nelson glass washer and commercial dishwasher.
“We knew we needed a new glass washer when we took on pub number one and came across Nelson’s details in a trade magazine. Bear in mind that at this point, we were on a tight budget and, as well as that, the potential sales value wasn’t overly exciting. However, we were delighted with Nelson's professionalism and the service we received. A personal visit, a site survey and a recommendation for the machine we needed – rather than one with bells and whistles that we would never use – and all delivered with absolutely no hint of overselling. In fact, as we took on more pubs, Nelson’s impartial advice has stayed consistent – they’ve always identified the best solutions for the differing needs of the various pubs.”
"Nelson's after-sales service is commendable," adds Duane. "Their response time to any issue has been incredibly prompt. Whether it's a warranty-covered problem or not, every issue is handled efficiently."
Having multiple pubs means a fairly high turnover of casual staff. On occasion, Nelson engineers have found that a machine hasn't been used correctly. In these instances, not only do they rectify the problem, but they also conduct staff training to prevent similar issues in the future.
As 2023 unfolds, Duane and Debbie are planning to add a new pub to their portfolio. "We're excited about our next venture," Debbie shares, "and, without a doubt, Nelson will be there with us, ensuring our dishes and glasses are sparkling clean for every customer."