Meeting the Demands of an Iconic Venue
The Royal Albert Hall is not just a historic London landmark; it’s a venue that hosts a packed calendar of events, welcoming countless visitors every year. With daytime and evening events often overlapping, the pressure on catering operations is immense. That’s where Nelson comes in. Since Rhubarb Hospitality Collection took over as the exclusive food and drink provider in 2011, they’ve relied on Nelson’s expertise in commercial dishwashing and glasswashing to to keep everything running smoothly.
Carly Engelbrecht, Rhubarb’s Head of Projects and Planning, explains, “Not surprisingly, we have a huge volume of visitors throughout the year and, with a calendar that covers both daytime and evening events, there are occasions when we’re inundated, so it’s no wonder that we depend on the smooth running of our glasswashing and dishwashing operation to provide us with an unwavering performance day after day. Fortunately, with Nelson’s machines and service we know we’re always going to get the superb results and ongoing reliability we need.”
Tailored Solutions for High-Volume Glasswashing
The scale of the Royal Albert Hall’s catering demands is vast. With three full-service restaurants, fourteen bustling bars—some serving food—and private boxes to cater for, the need for reliable, efficient glasswashing equipment is critical. Rhubarb exclusively uses Nelson’s Advantage Glasswashers across the venue.
The versatility of Nelson’s machines is a standout feature. From delicate Champagne flutes and cocktail glasses to robust beer glasses, the Advantage range handles every type of glassware effortlessly. Thanks to the soft-start cycle, even the most fragile glassware is washed safely without compromising on cleanliness.
Undercounter Glasswashers for Discreet Operation
In the bars of the Royal Albert Hall’s flagship restaurants, Coda Restaurant by Éric Chavot and The Elgar Room Brasserie, space and noise control are key considerations. Here, Nelson installed undercounter glasswashers from their Advantage range. These compact machines deliver exceptional results while operating at just 58 dBs—equivalent to gentle rainfall. Carly highlights why this feature is so important: “Quiet operation is a key requisite for customer-facing situations, and because Advantage glasswashers operate at just 58 dBs, a sound equivalent to gentle rainfall, they’re ideal.”
Exceptional Service and Support
Beyond superior equipment, Nelson’s after-sales support has cemented their relationship with Rhubarb. Carly shares, “Of course, we’re vigilant in caring for the machines in the way Nelson trained us but, on the rare occasions we’ve needed an engineer, Nelson has always responded immediately and, without fail, solved the issue straight away.”
Nelson’s commitment to customer care extends beyond just quick repairs. Their proactive training and maintenance support ensure that all equipment operates reliably, day in and day out.
Over the years, Nelson and Rhubarb Hospitality Collection have developed a strong and successful partnership. Carly concludes, “We’re delighted at how positive our relationship with Nelson has always been. Their work ethic and professionalism are exceptional and much appreciated through the years they’ve worked with Rhubarb.”
Why Nelson is the Go-To for Commercial Glasswashers
With their premium Advantage range, Nelson’s undercounter glasswashers set the standard for performance, reliability, and customer service. Whether it’s a high-volume event at the Royal Albert Hall or a quieter service in a flagship restaurant, Nelson’s commercial glasswashing solutions deliver outstanding results every time.